je8 Privacy Policy

Types and Scope of Information Collected

je8 may collect the following types of information. Information is collected only within the limits necessary to provide the service and for the purpose of improving your experience.

a) Information Provided at Registration

• Full name and date of birth (for age verification)
• Active email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Bangladeshi national identity card or passport number (for KYC verification)
• Permanent address and country

b) Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account information (for bank transfers)
• Deposit and withdrawal history

c) Technical Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Session duration and list of pages visited
• Cookie and local storage data

d) Gaming Activity

• Bet amounts, game history, and win/loss records
• Preferred game category and provider information
• Bonus usage and wagering activity

Purpose and Use of Information Collected

je8 uses collected information only for the legitimate purposes listed below. Information is not used for any unauthorized purpose.

• Account Management: To create, verify, and keep your account active.
• Identity Verification (KYC): To meet legal obligations for anti-money laundering and age verification.
• Financial Transaction Processing: To complete deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• Security and Fraud Prevention: To detect unauthorized access and fraudulent activity.
• Service Improvement: To enhance the gaming experience, resolve technical issues, and plan new features.
• Bonuses and Promotions: To provide you with relevant offers and rewards.
• Responsible Gaming: To monitor excessive gambling behavior and provide assistance.
• Legal Compliance: To comply with applicable laws and regulations.

Data Sharing and Third Parties

je8 does not sell your personal information. However, information may be shared with trusted third parties in specific circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Technology Services: Organizations that handle data hosting, security analysis, and site performance maintenance.
• Legal Authorities: When a legitimate request is received from a law enforcement agency.
• Fraud Prevention Agencies: To detect and prevent financial fraud.

The third parties listed above may use information only within the limits of their designated responsibilities and are legally obligated to maintain our privacy standards.

Cookies and Tracking Technologies

The je8 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience using our site.

Types of cookies we use:

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: To remember your language preferences, display settings, and other personal preferences.
• Analytics Cookies: To understand site usage patterns and improve performance.
• Security Cookies: To detect fraud and keep your account secure.

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the site.

Data Security Measures

je8 follows industry-standard security technologies and practices to keep your personal information secure.

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL technology.
• Secure Data Storage: Information is stored on secure servers with controlled access.
• Two-Factor Authentication: A two-factor authentication system to protect your account.
• Regular Security Reviews: Regular audits to identify and address system vulnerabilities.
• Staff Training: Staff responsible for data protection receive regular training.
• Access Controls: Only authorized staff can access relevant information.

While we are committed to ensuring the highest level of security, no data transmission over the internet is completely risk-free. You are therefore also asked to keep your password and login information confidential.

Data Retention Period

je8 retains your information only for as long as necessary. The retention criteria are outlined below:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: For legal compliance purposes, certain information may be retained for a minimum of five years after an account is closed.
• Transaction Records: Financial transaction information is retained long-term in accordance with legal obligations.
• Communication Records: Customer support conversations are retained for a reasonable period after the relevant matter is resolved.

At the end of the retention period, information is securely deleted or anonymised.

Your Rights

As a user of je8, you have the following rights regarding your own information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be corrected.
• Opt Out of Marketing Communications: You may opt out of promotional communications.
• Account Closure: You may close your account at any time.
• Filing a Complaint: If you have concerns about data processing, you may file a complaint with us.

To exercise these rights, please contact our support team. Please note that due to legal obligations, we may be required to retain certain information for a specified period.

Protection of Minors

je8 is intended solely for those aged 21 and above. We never intentionally collect information from minors. If we are notified that a minor has created an account, we will immediately close that account and delete the associated information.

Age verification is an integral part of our registration process. If you become aware of an account belonging to a minor, please notify us at [email protected].

International Transfer of Data

For operational purposes, your information may be stored or processed on servers outside Bangladesh. In the case of such transfers, we ensure that:

• Adequate protection of your information is ensured through agreements with third parties.
• Data transfers are carried out only to the extent necessary to provide the service.
• The relevant organizations are required to comply with our privacy standards.
• SSL encryption is used for all international transfers.

Policy Changes and Updates

je8 may update this privacy policy from time to time. If changes are made, you will be notified in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification may be sent to your registered email.
• You may be informed about changes when you log in to your account.

If you continue to use the site after any changes, you will be considered to have given your consent to the updated policy. We therefore recommend visiting this page regularly.

Links to Other Websites

The je8 website may contain links to third-party sites, particularly in relation to game providers. The privacy practices of these third-party websites are entirely separate and outside our control. You are advised to read their own privacy policies before accessing these websites. je8 is not responsible for the activities of third-party websites.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

We will aim to provide an initial response to your complaint within a maximum of 72 business hours. Full resolution of complex matters may take additional time, but we will keep you updated at every step of the process.